AdWeek: The New Social Gurus

Maggie Fox, January 18 2010

The rise of social media has been met with thousands claiming expertise in the area. The skepticism this engenders in longtime marketing pros is best captured in a popular animated video called “The Social Media Guru.” The clip shows a know-it-all, lightly credentialed “expert” dispensing little more than buzzwords and common sense to a bemused client.

Despite the easy laughs at the expense of self-proclaimed experts, big brands are on the hunt for help in figuring out their approaches to connecting with consumers on Facebook, providing service on Twitter and instituting internal social media guidelines. Because it can touch everything from communications to marketing to customer service to product development, social media has created a muddied playing field that some see as ripe for creating agency opportunities… [Read the full Article]

See also: Social Media RFP: Ask the Right Questions, Find the Right Partner